Amaysim Mobile Plans Review


WhistleOut
17 January 2017

There's nothing quite like an underdog story, and when it comes to phone plans, Amaysim is the David who faced up to the Goliaths. Launched in 2010, Amaysim started with nothing but a dream and a healthy TV advertising budget, and has risen to be the largest of the tiny telcos.

Why? The secret seems to be simplicity. There's no phones to worry about, no complex contracts to read, no dodgy fine print or hidden policies. Amaysim cut through the noise by having just a handful of plans that covered the needs of most phone owners.

Amaysim also claims to have the happiest customers in Australia, based on the fact that the Telecommunications Ombudsman (TIO) receives fewer complaints from Amaysim customers than any other telco in the country. On average, most telcos receive about 8 complaints for every 10,000 subscribers on their books, while Amaysim gets just 1.6 complaints.

This is no mean feat, especially when you consider that Amaysim is now the fourth largest telco in Australia. It has over one million customers to work with and still manages to keep the overwhelming majority of them happy. It gets a big thumbs up for customer support.

Amaysim Breakdown

Strengths
  • Stellar customer support
  • Good website and decent apps
  • International calls on higher tier plans
  • Choose prepaid or postpaid for any plan
  • Switch to a different plan any time
  • Great value 365 day PAYG plan option
Weaknesses
  • Not great for when travelling overseas
  • No phone plans available
  • Unlimited plans are on 28 days billing cycles, so you pay for 13 months each year
Value for Money
8/10
90%
Coverage & Speed
98/100

We've put together a checklist of features and options available on Amaysim plans. Below is a snapshot of what is available but you'll find the full breakdown at the bottom of this page.

How we rate Amaysim
Category  
Plan Features A few cool ideas
Customer Service Full range of options
Coverage 98.5% coverage
Phone Range No phone plans

How Amaysim compares on pricing

There was a time when you could easily describe Amaysim as one of the cheapest BYO phone providers, but following a glut of competition, Amaysim no longer holds this title. It is still one of the best value -- especially if you make international phone calls.

All Amaysim Unlimited plan include unlimited phone calls to 10 countries: China, Hong Kong, India, Malaysia, New Zealand, Singapore, South Korea, Thailand, the UK and the USA

When the cheapest plan is currently $24.95 per month, no one comes close to offering this sort of thing for someone who regularly calls any of the countries above.

For all other basic phone plans (calls and data) Amaysim is about $5 off the pace. Its plans are still packed with enough data for most people, but there is always someone a little cheaper to consider (including Amaysim's own budget brand Vaya).

Amaysim Unlimited Plan Comparison
Carrier Single Line Pricing
Amaysim Unlimited Calls, 7GB Data $39.90/mo
Optus Unlimited Calls, 6GB Data $50/mo
Vaya Unlimited Calls, 8GB Data $36/mo
Aldi Mobile Unlimited Calls, 6GB Data $35/mo

If you know someone who owns a phone but doesn't use it often, or has a spare in the drawer in case of emergencies, Amaysim is one of the best options for SIM cards with long expiry credit. In fact, while working with Money Magazine on its Best of the Best awards this year, we gave Amaysim the trophy in the long expiry category.

With the Amaysim PAYG plan, calls per minute and SMS messages cost $0.12. If you use data, this costs $0.05 per MB. If you'd use your phone several times a week, then the $10 credit won't go far, but at least you're in control of what you spend.

If you use data on your phone at all, you'd be wise to consider stepping up to a plan that includes data with each recharge. At $0.05 per MB, you'll burn through your credit in no time.

Amaysim 365 day PAYG Comparison
Carrier Single Line Pricing
Amaysim $10 Credit, 365 Day Expiry $10 recharge
Aldi Mobile $15 Credit, 365 Day Expiry $15 recharge
Virgin Mobile $15 Credit, 180 Day Expiry $15 recharge
Optus $15 Credit, 365 Day Expiry $30 recharge

Amaysim has a small range of BYO phone plans available: Unlimited Plans, FLEXI and PAYG plans, plus data-only SIMs for your tablet. Here is a quick overview of what you'll find on the Amaysim website.

How Much Should You Expect To Pay?
Prepaid From $10 (0MB) Compare
No Contract/Monthly From $24.90 (1.5GB) Compare
Data Only SIMs From $9.90 (1GB) Compare

What to know about Amaysim coverage

Optus Coverage Map

Do you know about MVNOs? Amaysim is an MVNO, so let's quickly go through it to explain how Amaysim coverage works.

In short, Mobile Virtual Network Operators (MVNOs) buy service from the network operators (Telstra, Optus or Vodafone) and sell it on to their own customers. Without the massive overheads that the operators deal with, like marketing budgets, huge workforces, retail stores, etc, the MVNOs can offer the same services at much cheaper rates.

Amaysim operates on the Optus 4G network and it offers the same coverage and performance that you would expect if you were an Optus subscriber. You'll get a signal in the same places and download speeds as fast as you phone is capable of.

The opposite is also true, of course. If you know that you don't get good Optus coverage in your area, then Amaysim will not work for you. It doesn't own any network towers of its own, so it can't fill in gaps that the Optus network doesn't reach. For an estimated 98.5% of the population of Australia (according to Optus) this service should be fine, with large areas of fast 4G coverage across the major cities.

What to keep in mind when comparing Amaysim

  • Choose prepaid or postpaid - Amaysim recognised earlier on that there was such little difference in postpaid and prepaid plans that it decided to let its customers choose. You can either top up your account at the start of the month, or pay a bill at the end. It's up to you, and the plans prices are the same regardless.
  • It has that weird FLEXI Plan - we almost never talk about it, but Amaysim still offer the FLEXI plan, one of its original plans. For $19.90 you get 500MB data and $19.90 credit for calls and SMS. This may not sound like a long time on the phone, but at $0.09 per minute you'll be able to talk for about 220 minutes for each recharge. Not a bad plan if you want some data, but you don't use your phone a lot.
  • Fast SIM delivery - in the age of UberEATS it's good to know that a new SIM card is always close by. Amaysim will deliver to you by the next day in most places, or within 3 hours around Sydney and Melbourne. Of course, if you want an Amaysim card like right now, you can always pop into a supermarket or 7-Eleven.
  • Not absolutely cheapest - as we mentioned, Amaysim is good value but not the absolute cheapest. There's plenty to like beyond the bottom line, but if you are after the lowest cost calls and data, then there are other plans to consider.
WhistleOut Staff Review
Adeline B
Data expert
Amaysim Postpaid with unlimited talk, text, and 9GB of data
“Great value, especially if you have relatives living abroad.”

Why did you choose it?

When I arrived in Australia, I needed an easy & quick plan for my phone. I couldn’t have a 2 years contract with carriers like Optus, Vodafone and so on (because my visa was initially for 1 year). Amaysim has flexible & cheap offers and we were able to activate our plan within an hour or so. Since then I haven’t find a better offer with so much freedom (with that price!).

What has it been like?

No regrets so far. Especially now they are offering more data and international call minutes.

What do you love about it?

Easy to increase or decrease your plan depending on your needs, unlimited talk & text, plenty of data with 4G, minutes to call my friends and family in France. I don’t need more than that. 

What would you change?

Nothing comes to mind!

Who would you recommend this to?

Everybody but especially to people with relatives living abroad.

Want to contact Amaysim?
Twitter @amaysimau
Facebook https://www.facebook.com/amaysim/
Phone
Sales or Service
1300 808 300 (8am-6:45pm, Monday to Friday. 10am-to-5:30pm, Saturday and Sunday)
Website https://www.amaysim.com.au/help
Contact Page https://www.amaysim.com.au/help/contact
Apps iPhone, Android
Awards and Recognition
Canstar award
Customer Satisfaction Award 2016
PC Tech logo award
CSIA service excellence award 2016
Smart Investor award
Customer Satisfaction Award 2013

Beyond the facts and figures, you probably have questions about Amaysim. Below is some of the questions we're asked most, but if you'd like to know something else, get in touch.

Questions we're asked about Amaysim
You might not have heard of Amaysim before, but since its launch in 2010, the company quickly became a leading example on a budget friendly bring-your-own-phone service provider. Amaysim places a great emphasis on service, ranging from same day SIM delivery to post-purchase support. This focus has earned the company industry awards from Canstar Blue, Roy Morgan, and Money Magazine.
Most of Amaysim's plans are billed on a 28 day basis, rather than a monthly basis. While this is common to most prepaid plans, it means you recharge 13 times a year, rather than 12.
No, all of Amaysim's plans require you to already have your own device. .
Yes. You can always keep you number when moving to a new provider. No exceptions.
Amaysim is powered by Optus' 4G network. If you can get Optus coverage, you can also get Amaysim coverage. You can check your coverage, you can put your address into Amaysim's coverage checker tool.
Amaysim bills extra data usage at $10 per gigabyte.
Amaysim SIM cards come in Mini SIM, micro SIM, and nano SIM.
Amaysim will continue to provide 2G services until April 1, 2017, when Optus switches off this network. After this point subscribers will need a 3G or 4G handset to continue using their service.
Amaysim's plans have no minimum contract term, so you can leave whenever you want. There is no fee for cancelling your plan, but you'll have to pay the remainder of what you owe for your 28 day recharge period if you didn't pay upfront.
Most Amaysim plans include standard talk and text to mobiles and landlines in 10 countries: China, Hong Kong, India, Malaysia, New Zealand, Singapore, South Korea, Thailand, the UK, and the USA.
Other international calls can cost as much as $1.99 per minute, but this will vary depending on what country you want call. A complete list of rates is available here.
Roaming rates vary from country to country. For example, in the United Kingdom, you'll pay $1.50 per minute to make a call, $0.50 for each text message you send, and $0.25 per megabyte of data you use. Amaysim's website offers more detailed breakdowns of where you can roam, and how much it will cost.
How we rate Amaysim

We've created a checklist of features to help benchmark what each provider offers its customers and you can can expect.

Auto data top-ups
Included international calls
Unlimited international calls
Included international SMS
International roaming option available
Included international roaming
Bundled content subscriptions
Data-free media streaming
Roll-over data/credit
Unlimited on-net calls
4G network access
Automatic prepaid recharge
Rewards program
Long expiry prepaid - 6 months
Long expiry prepaid - 12 months
Discount for upfront purchase
No flagfall on prepaid plans
Student/Pensioner discounts
Data sharing
This checklist is created by the telco experts in the WhistleOut team and includes plan features available in market
Customer Forum or Blog
Twitter account
Manned Twitter account
Facebook account
Manned Facebook account
Brick & Mortar Stores for support
24 hours phone support
Usage monitoring apps
iOS and Android
% of Australian population covered 98.5
4G network access
Number of phones N/A
Phone Brands N/A
iPhones available N/A
Prepaid and Postpaid phones N/A
Feature phones available N/A

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